CALL US 07 5535 7777

Frequently Asked Questions

Account & membership

  • A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. In order to maintain privacy, cookies are not used to store personal information. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

    When you have your cookies enabled on your browser you will be able to use all the functions of the mrkrstore.com site. Cookies need to be enabled on your browser so you can add products to your shopping cart.

  • Not currently, but we plan to in the future. Check back for updates.

  • Please send us an email at parkavenuedancewear@hotmail.com, or call on 07 5535 7777

  • At the bottom of every mailing list email you receive from us there is a link “Unsubscribe from List”. Please click on this link to unsubscribe yourself.

  • We are sorry that you were not able to complete your order. The selection on Park Avenue Dance Wear  is in live mode. There is a chance that another customer is looking at that exact item, size, and color at the moment you are. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. On the rare occasion that this does happen, and your checkout goes through, our customer service team will notify you as soon as possible with a solution.

  • You will need to login to your account and profile and make the update through the user profile page. If you still need help, you can always send an email over to parkavenuedancewear@hotmail.com or call 07 5535 7777.

  • It is highly possible you entered the wrong credit card information, or the information of an expired account, please double check the credit card number and expiration date on your card. Keep in mind we only accept Visa, MasterCard, Discover, and American Express for credit card payment.

  • It just makes everything easier, and all your records in one place!

    Your Account Information
    Process a Return
    Your Email Subscriptions
    Your Coupons and Gift Certificates

Returns & Exchanges

  • If you are not 100% satisfied with your purchase from Park Avenue Dance Wear you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

    We are still working out the work flow of the automated returns, but in the mean time you can email us at parkavenuedancewear@hotmail.com to get your return arranged.

    When sending the package back to us, please make sure the merchandise is in its original packaging and place it in a shipping box (the best would be to use the shipping box we sent you your order in). If you do use the used shipping box, be sure to remove or cover any existing labels from the box. Attach the new shipping label to the sealed box. A black marker can also be used to cover any existing bar codes.

    It may take 4-5 business days for your return to reach our fulfillment center in Burleigh Heads, Australia. Once it is received and inspected (usually within 48-72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

    ***NOTE WE DO NOT TAKE RETURNS ON SALE ITEMS***

    Make sure that when you purchase sale items this is exactly what you need.

  • It may take 4-5 business days for your return to fulfilment centre on the Burleigh Heads, Australia. Once it is received and inspected (usually within 48-72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

  • If you are not 100% satisfied with your gift from Park Avenue Dance Wear you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) We are still working out the work flow of the automated returns, but in the mean time you can email us at parkavenuedancewear@hotmail.com to get your return arranged.

  • Our standard delivery fee is set by the current market rates set by our chosen freight company that are clearly stated at checkout. We do have a return service for all packages shipped to a destination in the Australia. With your order you will receive detailed guidelines as to how our return services work with our chosen freight company.

Shipping & Payment

  • If the item is in stock, then we typically turn around orders in under 3-5 working days. That means your package should be out the door and with the courier within one working week. The shipping time will vary by final destination and shipping options chosen.

  • Once an item is ordered, it is immediately logged into our system and shipping label is printed. Changing an address can be a bit tricky and cause a delay in the package moving out of our warehouse. We suggest you keep the address originally entered. If you have us a completely incorrect address, don’t worry we can try to get you sorted. Email us at  parkavenuedancewear@hotmail.com

  • Of course. As soon as a package leaves our warehouse our system will send you an automated email with your tracking number and directions to check on the status of the delivery.

  • Shipping fees are based on a per package rate. The rate is a standard rate we receive from our chosen freight company, and then pass it on to you.

  • If an item you order from Park Avenue Dance Wear goes on sale on our site within 3 days of your original purchase, just contact during that 7 days and we will be happy to make the adjustments to your payment.

  • All prices are quoted in Australian dollars with GST included.

  • We use the Square system for payment which is an extremely safe payment processor. Park Avenue Dance Wear does not hold credit card information

  • Park Avenue Dance Wear currently accepts Visa, MasterCard, Discover, and American Express for all orders.

  • Two possible reasons:

    1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

    2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

Fast Delivery

We aim to deliver your items on time every time.

Quality Products

We guarantee the quality of our products.

Safe Payment

We have taken every security measure to create a safe environment.

Merry Christmas

Our store in Park Avenue is closed for the Christmas break until the 9th January 2023. All deliveries from items bought online will be available for pickup or will be shipped after this date.

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